General COVID-19 FAQ

Last updated March 24, 2021. Please check this page for updates. Certain details in this Roux Institute COVID-19 FAQ are drawn from the Northeastern University’s homepage COVID-19 FAQ.

What city and state regulations might impact students, faculty, and staff, and where can I get updates? What local resources are available for COVID-19 information? 

Policies and restrictions related to COVID-19 pandemic from the city of Portland and governor of Maine are largely the same: The city follows guidance from the state, with a few city-specific guidelines in place. Like all of Northeastern’s campuses, the Roux Institute is fully compliant with city and state guidelines and in certain respects may exceed these guidelines to afford greater protection to the community.


Are there specific quarantine guidelines students should follow when traveling to campus?

Yes, these vary by state. For COVID-19 guidelines for Maine residents as well as for people coming to Maine from other states, visit Maine’s COVID-19 information webpage.


How are classes offered at the Roux Institute?

All Northeastern locations have adopted an advanced, highly flexible learning model called Hybrid NUflex. From week to week, Hybrid NUflex allows some students to attend classes in person while others join remotely via Zoom or Teams. To manage classroom density, some students will be in the classroom while others are learning remotely, in real time.

Using a dynamic scheduling app available on Northeastern’s Student Hub, students can indicate for faculty, in advance, their preferred mode of attendance during a given week. The Student Hub is a new, highly personalized and experience-driven platform designed to help people navigate and keep track of their busy daily lives.

The classroom experience will be immersive. It will be enhanced through video and chat tools that let students inside and outside the classroom see each other and enjoy lively exchanges with classmates and faculty.

Faculty will decide how to best deliver their individual courses through Hybrid NUflex. The technology allows students to begin the term remotely and then come to campus, to begin in person and later transition to remote learning, or to be fully remote for the semester. All members of the Roux community will be asked to remain flexible in the face of the evolving pandemic and changing public health guidelines. Speak with an enrollment advisor if you have questions about specific programs.


Are masks required on the Roux Institute campus?

Yes. All students, faculty, and staff across Northeastern’s campuses are required to follow the Northeastern face covering protocol. The university requires all employees, students, vendors, and visitors to wear face coverings or face masks while they are in common spaces, including outdoor spaces on campus, common gathering areas, shared workspaces, and shared academic spaces. Face coverings are also required when interacting face to face with others.



Are daily wellness screenings required on the Roux Institute campus?

Yes. All Northeastern students, faculty, and staff including those at the Roux Institute are required to complete a brief, online, daily wellness screening through the Daily Wellness Check before coming to campus.



Are hand sanitizer stations and disinfecting wipes available on the Roux Institute campus?

Yes. Northeastern has installed additional hand sanitizer stations and made disinfecting wipes available at its campus locations, including in classrooms, the entrances to campus spaces, and in common areas.



Is elevator capacity limited on the Roux Institute campus? 

Yes. Elevator occupancy is being limited to two to four people based on guidelines of the National Elevator Institute Inc., a national trade association for the elevator and escalator industry.



Has cleaning and sanitization procedures been enhanced on the Roux Institute campus? 

Yes. Each campus is following Northeastern’s cleaning and sanitizing protocol using EPA-approved disinfectants. High-touch surfaces are cleaned frequently.



How does the Roux Institute evaluate and maintain air quality in campus spaces?

The Roux Institute’s new 100 Fore St. building meets or exceeds quality standards set by Northeastern for air ventilation, circulation, and filtration.


How are campus buildings operating for faculty, students, and staff? 

The operations staff in each global campus location have worked closely with the Campus Planning and Facilities teams in Boston to prepare our campus spaces for faculty, students, and staff. This includes installing new signage to promote healthy distancing at least six feet apart, configuring classrooms and common areas to reduce density, and installing hand sanitizer and wipe stations throughout campus. Northeastern has verified that all property managers have prepared buildings’ common spaces in accordance with state and local guidelines, and university standards.



Is eating allowed on the Roux Institute campus?

Eating is not allowed in classrooms or hallways. There are designated tables on each floor for eating while on campus. These tables are the only areas where eating is permitted on campus other than a private office, and they are not meant to be used as study areas. You will need to bring your own utensils and drinking cup and take them home each day. Microwaves are also available in the eating area. Coffee/tea service is not available at this time but filtered cold/hot water is available in each eating area of campus. Eating is the only time when anyone is permitted to take off their mask off while on campus. It is recommended that people not engage in conversation while eating to help reduce the risk of spreading airborne droplets. Community style food events on campus are suspended until further notice.


What should a student, faculty, or staff member do if they are experiencing symptoms of COVID-19?

If you believe you’re experiencing symptoms of COVID-19, we ask that you please complete your daily wellness assessment, stay home, and not come to campus. Visit Maine’s COVID-19 webpage for guidance on what to do next to safeguard your health.


Testing FAQ

Is testing required for Roux Institute students, faculty, and staff? 

Yes. In addition to other safety requirements such as required masking and healthy distancing, testing is required on a weekly basis for Roux Institute students, faculty, and staff who are utilizing campus at least once a week.


What do I need to do to prepare for my testing appointment?
  • Make sure you’ve completed the  COVID-19 Testing Consent form for the Roux Institute.
  • Bring your mobile device to display your completed Daily Wellness Check from the day of your testing or print the page to show your results. The Daily Wellness Check status screen will also have your nine-digit Northeastern University ID number.
  • As always, have your Husky Card visible on a lanyard, wear a face mask or face covering except for the brief moments during the swabbing, stay 6 feet away from others, and wash your hands frequently for at least 20 seconds with soap and water, before you arrive for your test and after you leave.
What will the process look like for testing Roux Institute students, faculty, and staff?

When you check in at the Roux Institute reception desk at 100 Fore St., you will follow the usual process to show the results of your Daily Wellness Check and receive a temperature check. Staff will direct you to the testing area. Outside of the testing area, you will confirm your identity and contact information and receive a personal barcoded label. Your identity and contact information may need to be manually entered if it is not already pre-loaded into the check-in system.

At the swabbing station, you will receive a testing kit with a swab and a sterile tube. The test is an anterior nasal swab—a less invasive and less uncomfortable but still highly reliable and accurate way of collecting samples. You will place your barcoded label on your tube and then be instructed to self-swab while under direct observation from a qualified health professional. You will insert the swab a half-inch inside the nostril and rotate the swab for approximately 15 seconds. After repeating the swab in both nostrils, you will seal the swab in your sterile tube, cotton tip down, and follow the signage to exit the testing area.


What are COVID-19 testing hours on the Roux Institute campus?

Testing will take place Monday-Thursday from 12- 6pm at the Roux test center on campus.

What type of test is it?

It is a diagnostic test that indicates whether you are currently infected with SARS-CoV-2, the virus that causes COVID-19. The test is an anterior nasal swab, and Northeastern uses the gold standard of testing—polymerase chain reaction—to test the genome of the virus. The test is not a serological test, meaning it will not detect the presence of antibodies for SARS-CoV-2.


Will testing be available to family members or outside community?

No. Testing will be limited to students, faculty, staff and vendors.

Can I be tested twice a week? 

Yes, you may choose to be tested twice a week if you are a frequent campus user.


How soon will I get my test results?

Test results will be available within 36 hours.

How will I access my test results? 
  • Your results will be available through the Northeastern Test Results Portal. Please visit for a link to the portal.
  • If your test result is negative, you will receive a second email within 36 hours after your test from Northeastern COVID-19 Testing letting you know that your test results are ready to view in the portal. You will visit Northeastern’s test results portal and use your myNortheastern username and password to access the results.
  • For help accessing the results portal, the IT Service Desk is available, 24/7, all year long. Please call 617.373.HELP [4357] for support.
What if I have a positive test result? 

Northeastern will share positive test results with local and state health agencies, as required by local and state regulations. If you have a positive test, you can expect a call from the Roux Institute’s on-site registered nurse informing you of your testing results.

What does it mean if I receive a notification that my results are inconclusive, partial, NA or invalid?

There are some situations where you may have to repeat the test to receive a conclusive result. If your results are inconclusive, it means the lab cannot determine whether or not CoV-SARS-2, the virus that causes COVID-19, is present in your sample. An inconclusive result does not mean you have COVID-19. If your results are partial, NA, or invalid, it is likely because the sample collected was insufficient to run the test. You may receive an NA or “test not processed” result due to errors such as inserting your swab upside down into the tube, your tube breaking during transport, or a barcode that could not be scanned.  If your result is inconclusive, partial, NA, or “test not processed,” you will be notified that you need to provide another swab specimen to repeat the test.

Can I show a test result from a different testing center instead of getting tested on campus? 

If you are unable to get tested on campus, or would prefer to get tested somewhere else, we do accept results from other testing centers that use the anterior nasal swab test type. Please show that result when you arrive on campus and present your Daily Wellness Check. Roux faculty and staff should also plan to get tested a second time on campus if possible. (Roux Institute students may choose to leverage non-campus testing only but do have the option of a second test per week on campus.)


Should I come for a test if I am experiencing symptoms of COVID-19 or if I’ve had exposure to COVID-19? 

No. If you are experiencing the symptoms of COVID-19 listed in the Daily Wellness Check, or if you’ve been exposed to someone who’s had a positive diagnosis for COVID-19, please do not come to campus. Follow guidance from the state of Maine to contact your medical provider.


If a Roux Institute student, faculty, and staff member has marked themselves Primarily Remote in the COVID-19 Test Scheduler, do they need to change their status? 

No. Roux Institute students, faculty, and staff use a separate scheduling process—the Acuity testing system—to schedule their test. They should still mark themselves Primarily Remote in the COVID-19 Test Scheduler.


If I am associated with the Boston campus, can I get tested in Portland, Maine, instead (and vice versa)? 

To simplify tracking and compliance, we ask that you please get your required test done at your primary campus only.

What should a student, faculty, or staff member from the Roux Institute do if they test positive for COVID-19?

All students, faculty, and staff should follow their local public health guidelines. Those living in or coming into Maine should visit Maine’s COVID-19 webpage.

What happens if someone has tested positive for COVID-19 and has been on campus? Will classmates or staff and faculty be notified?

If students, staff or faculty test positive, Roux team members will conduct contact tracing to notify close contacts within our campus community. Public health authorities will conduct broader contact tracing to notify close contacts of those outside our community. To protect each person’s privacy, our team and state public health authorities cannot share the identity of anyone who tests positive for COVID-19. Staff and students will be notified only if they are a close contact of someone who tests positive for COVID-19, and the identity of the person will not be shared.


If my testing question isn’t answered here, is there a contact number where I can ask further questions?

If you have other COVID-19 related questions, please email [email protected]. This inbox is monitored from 8:00 a.m. ET to 6:00 p.m. ET, Monday through Friday.