Case Study

Through their efforts to use data to build customer relationships, Bangor Savings Bank worked with the Roux Institute to design a two-course progression of customized learning experiences to develop their management trainees and team members in key roles throughout the organization. The first course, “Intro to Data Analytics,” introduced data-driven decision making. This course was followed by “Communications and Visualization for Data Analytics,” which was designed to support employees using the bank’s business intelligence platform to create data visualizations and communication tools.

As Bangor Savings Bank continues to grow, it remains committed to developing leaders across the bank, creating a workplace where employees have the tools and resources to propel work. In 2021, 80 leaders took part in a customized project management course. The course was designed to give these leaders high-level knowledge and best practices in project management to enable them to lead high-performing teams. Participants reported that the course “gave them a better understanding of project management and related it specifically to our organization,” and that “having our own head of project management and our project management team involved in the class was quite helpful.”

As an organization that encourages continuous learning for employees, Bangor Savings Bank also took advantage of the Roux Institute’s multi-partner courses, where a smaller number of employees could engage in a relevant topic, like “Trends and Applications in Artificial Intelligence and Machine Learning” and “Leadership in AI.” Amber Heffner Cosby, Senior Vice President, Director of Business Technology, and a learner in “Trends and Applications in AI and ML,” said, “This impactful 8-week course provided me with a world-class education that deepened my knowledge within the space that I lead, positively impacting our employees who will shape our customers’ experiences of tomorrow.”